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    Common Service Centres Schemes (CSC)
    Ministry of Electronics & Information Technology,
    Electronics Niketan, 6, CGO Complex, Lodhi Road, CGO Complex, Pragati Vihar
    New Delhi – 110003
    011-24301349

    Only for the Non VLE

    Helpdesk No: 011-49754924


    Only for the VLE

    Helpdesk No: 1800-121-3468


    Grievance Redressal Mechanism

    At CSC, we treat each and every feedback, positive or negative, with utmost diligence and continuously seek ways to provide satisfaction to the users. We value the trust placed upon us and every feedback provides us with actionable insights to improve our business, products and services and overall experience. We therefore, encourage our users to provide their feedback verbally or in writing.


    CSC has formulated an escalation matrix to ensure that the complaints are routed and addressed by the right team and within the defined timelines.


    Level 1 : Toll free number and online portal

    1. In case of any query or complaint, the user registered with us, can call our centralized helpline number or can lodge his / her complaint through the Digital Seva Portal.
    2. A ticket reference number will be generated for the complaint which may be used by the user for future reference.

    Phone : 1800-121-3468
    DSP Link : https://digitalseva.csc.gov.in > Support > Ticket > Create Ticket


    Complaints Registration :
    1 working day


    Resolution Time:

    1. We strive to provide you with our first response within 24 hours of complaint registration.
    2. We aim to resolve all the complaints/queries within 2 working days.

    *Resolution of the complaint may get delayed due to operational or technical reasons.


    Level 2 : Sending an e-mail to us
    If the complaint is not redressed to the satisfaction of the user or timely response is not provided in Level 1, user can further escalate it through email along with their ticket reference number generated at Level 1.

    Email : care@csc.gov.in
    Resolution Time: Complaints/ queries will be resolved within 7 working days.


    Level 3: Write to the Nodal Officer
    If the customer’s issue is unresolved after a period of 7 days from the date of first raising the issue at Level 2 or if the customer is not satisfied with the response provided at Level 2, they can write to the Nodal Officer at:

    Email : nodal.csc@digimail.in
    Address : 238, Okhla Phase III,
    Okhla Industrial Estate,
    New Delhi – 110020

    Resolution time:
    CSC will resolve the same not later than 30 days from the date of receipt of such complaint / grievance.


    Note:
    If complaint resolution in any case needs more time than stated, CSC will inform the user the reasons for the delay and provide expected timelines for resolution of the issue for user convenience.