Jharkhand (Pragya Kendra)
Jharkhand is the first State in the country to adopt the CSC Scheme. Soon after the inception of the CSC Scheme, Jharkhand Agency for Promotion of IT (JAPIT) was appointed as the SDA and the State Government appointed three SCAs: Zoom Developers, Alternatives for India Development (AID) and United Telecoms Ltd (UTL) for setting up of 4562 CSCs – one per each Gram Panchayat. CSCs in Jharkhand were branded as the Pragya Kendras.
The State took series of steps in order to enable better project implementation, such as approval of a uniform CSC transaction rates, allocation of space for CSCs in Panchayat Bhawans at Re 1 rent, directives to all local authorities, setting up of Block and District CSC Coordination centres at Zero revenue support etc.
In May 2008, SDA introduced five certificate services (E-Nagrik sewa) for issue of Caste, Income, Residence, Birth and Death certificates through the CSCs at pilot locations. E-Nagarik Portal has been developed by NIC Ranchi through which the citizen can track his application status. The process of issue of certificates is manual while the overall application of IT enables tracking and verification of issued certificates. Approx135 blocks of the present 259 blocks are offering the service and as on 31st Aug 2011, over 10 lakh applications have been received at Pragya Kendras. The model has proven to be an effective stop-gap service till the time a complete online service module is in place. It also resulted in creating acceptance, among Government officials, of a process different from the practiced models.