Bihar (Vasudha Kendra)

Bihar is one of the first few States which adopted the CSC Scheme soon after its launch. The State Government appointed the Service Centre Agencies (SCA) in October 2007 for setting up of 8463 CSCs - covering one CSC at each Gram Panchayat. The Services Centre Agencies viz, SREI Sahaj, Zoom Developers and Sark Systems have rolled out 7,196 CSCs as on April 2011.
Bihar is the first State in the Country to enable the RTI (Right to Information Act) services through web-based medium. The Village Level Entrepreneurs (VLEs) can access the website of RTI at and provide the details to the citizens who can avail the services through the CSCs at their doorstep. Biharonline is currently providing the Bill Payments (Electricity, BSNL, Airtel, Tata Indicom and Municipal services (Birth/ Death Registration and Property Tax) services.

Similarly, the service regarding public grievance to the Chief Minister (Bihar Public Grievance Redressal System) is also activated through the CSCs. Now the citizens can register the grievances to the Chief Minister of Bihar through the CSCs. The Rural Development Department is in the process of providing the Birth, Death, Caste, Income and residential certificates through the Vasudha Kendras. The Department has decided to outsource the Registration of unemployed youth and creation of database, Job Card Creation, Bank Account Opening and DTP work for Panchayat for the National Rural Employment Guarantee Scheme (NREGS) via CSCs.

VLE Success Stories


Ravishankar was running a PCO before he heard about the CSC Scheme. For him primarily the motivation came from the wide range of services he could provide through his CSC to the rural people. Ravishankar has put in three years into his CSC, and has gained popularity in his village.
He is providing computer learning services, apart from some other basic services like internet surfing, form downloading, DLF Premedical etc. His average monthly income is Rs 50000. He only regrets limited power supply & net speed. He feels, "Arrangement for alternative net connection for better connectivity needs is needed." He also wants to offer more services that would be useful for the villagers.

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