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Government to Citizen

One of the key mandates of CSC scheme is to deliver Government to Citizen (G2C) services. Various G2C services of Central Government Ministries and departments, apart from State-specific services have been integrated on the Digital Seva portal for delivery to citizens in rural and remote areas of the country through the network of CSCs.

Bharat BillPay :

Bharat BillPay is a Reserve Bank of India (RBI) conceptualised system driven by National Payments Corporation of India (NPCI). It is a one-stop bill payment platform for all bills – electricity, mobile, broadband and landline, DTH, Gas, Water, etc - across India with certainty, reliability and safety of transactions.

Two primary participants of Bharat BillPay are:

  • Bharat Bill Payment Central Unit (BBPCU) – which implements operational, technical and business standards for the entire system and its participants. The National Payments Corporation of India (NPCI) functions as the BBPCU.
  • Bharat Bill Payment Operating Units (BBPOUs) - BBPOUs are authorized operational units, working as per the standards set by BBPS. BBPOUs will on-board billers, aggregators and payment gateways; and set up agent network and customer touch points to handle bill payments through different delivery channels.

  • With CSC SPV becoming a BBPOU, CSCs can provide Bharat BillPay service and further enable the villagers to pay their Electricity, Water, Gas, DTH and Broadband & Landline Post Paid bills.

    FASTag through CSCs

    FASTag is an Electronic Toll Collection system in India operated by NHAI. FASTag is a simple to use, reloadable tag which enables automatic deduction of toll charges and lets you pass through the toll plaza without stopping for cash transaction. The tag employs Radio-frequency Identification (RFID) technology and is affixed on the vehicle's windscreen after the tag account is active. It is currently operational at more than 425 toll plazas across national and state highways.

    CSC SPV has partnered with NHAI to dispense FASTags through the network of CSCs. VLEs will dispense FASTags at the toll plazas after procuring them through the Digital Seva Portal; register customer details on portal and affix the tag on the car.

    Passport

    Ministry of External Affairs partnered with CSC SPV in 2014 to launch Passport Seva services through CSCs across the rural hinterland. Services available through CSCs include filling and uploading of Passport Application Form, payment of fee and scheduling of appointment for visit to Passport Kendra. During 2016-17, around 2.19 lakh Passport applications were submitted through the CSC network across the country.

    PAN Card

    Applications for new PAN Card are processed through CSCs in collaboration with UTI Infrastructure Technology And Services Limited (UTIITSL) and National Securities Depository Limited (NSDL). PAN Card service through NSDL was introduced for CSCs in February 2016. During 2016-17, 28.94 lakh Applications for PAN Card have been submitted through CSCs.

    Swacch Bharat Abhiyan

    Swacch Bharat Abhiyan is the biggest ever cleanliness drive launched by the Government in 2014 to clean the streets, roads and infrastructure of the country. In 2016, Ministry of Urban Development partnered with CSC to facilitate online applications through CSCs for construction of individual household toilets across the country under the campaign. During 2016-17, 5.26 lakh applications for individual household toilets were submitted through CSC network under Swacch Bharat Abhiyan.

    Pradhan Mantri Awas Yojana

    Pradhan Mantri Awas Yojana (PMAY) is an ambitious housing scheme of the Government for creating affordable housing units for urban poor. Although, entire urban area of the country will be covered under the scheme, the initial focus is on 500 select cities.

    In November 2016, a MoU was signed between Ministry of Housing and Urban Poverty Alleviation (MHUPA) and CSC SPV for receiving PMAY applications through CSCs. The service is being provided by 60,000 CSCs located in urban areas across States/ UTs. During 2016-17, 27.97 lakh Applications were submitted through CSC network under Pradhan Mantri Awas Yojana (PMAY) scheme.

    FSSAI

    Food Safety and Standards Authority of India (FSSAI) partnered with CSC SPV in July 2016 to provide Food Business Operator (FBO) registration service through CSCs. This initiative is aimed at registering a large number of unregistered FBOs in the country with the FSSAI through the vast network of CSCs. Under the service, Registration Certificate is auto generated after filing of online application through CSC. During 2016-17, 95,603 applications for FBO Registration have been submitted through CSCs.

    Soil Health Card

    Soil Health Cards are issued by the Government to farmers with crop-wise recommendations of nutrients and fertilizers required for individual farms to help them improve productivity through judicious use of inputs. Launched as a scheme in 2015, the Government plans to issue these cards to 14 crore farmers.

    Ministry of Agriculture & Farmers Welfare signed a MoU with CSC SPV in December 2016, to engage CSCs in the Soil Health Card scheme. During 2016-17, 1.24 lakh farmer registrations have taken place through CSCs across 23 States.

    e-District

    Districts are the de facto front-end of government. The e-District project has been conceptualized to improve the experience of G2C interactions for citizens at the districts through seamless delivery of various services like certificates, licences, Ration Card, disbursement of social welfare pensions, online filing of RTI, land registration, land records, Government taxes, utility bill payments, etc.

    e-District services of 11 States and 3 Union Territories are available on Digital Seva portal. These States/ UTs are: Assam, Chhattisgarh, Haryana, Jharkhand, Madhya Pradesh, Nagaland, Odisha, Punjab, Tripura, Uttarakhand, West Bengal, Dadra & Nagar Haveli, Daman & Diu and Puducherry. During 2016-17, 40.51 lakh transactions have been made on Digital Seva portal for e-District services.

    Election Commission Services

    The Election Commission of India, in its endeavour to improve enrolment and correct data errors in the electoral rolls for hassle free elections, has partnered with CSC SPV for delivery of various electoral registration forms and EPIC printing through CSCs. So far, the Electoral Registration Management System (ERMS) of Tripura, Punjab, Chhattisgarh, Jharkhand, Bihar, Tamil Nadu, Gujarat, Haryana, and Maharashtra have been integrated with Digital Seva Portal.

    During 2016-17, CSCs have 34,780 Electoral Registration Forms in these nine States, where as 56.18 lakh EPIC have been printed and delivered through the CSC network in these nine States.